For members
Your dedicated team for back, joint, and muscle care
For most members, RightMove is available at little to no cost through their insurance or employee benefits. To check your eligibility, call us at (888) 514-7220.
Experts, when and where you need them.
We’ve all been there: your back is aching, you can’t sleep or move the way you used to, and your doctor can’t see you for weeks. When you finally get in, you’re sent for costly tests or another referral—and you’re still stuck without a clear answer for what’s actually wrong.
RightMove gets you seen quickly—often in days, not weeks—for a real evaluation with a provider who takes the time to understand what’s going on. Our clinical protocols, developed with Hospital for Special Surgery, the #1 orthopedic hospital in the US, help identify the right diagnosis and the right first step, often without unnecessary x-rays, MRIs, or surgery. If you need more, we partner with your doctor and connect you with the right specialists so you always know what’s next and why.
The team
Meet a few of the people behind the program
-
Héctor Lozada, PT, DPT, OCS
Physical therapist
Héctor earned his Doctor of Physical Therapy at Boston University and completed an orthopedic residency at Hospital for Special Surgery. A board-certified Orthopedic Clinical Specialist with more than 20 years of clinical experience, he also teaches, writes, and contributes to research in the field.Outside of work: cycling and the Chelsea art galleries. -
Adrian J. Thomas, MD
Chief Medical Officer, spine surgeon
Adrian is a board-certified orthopaedic and spine surgeon with more than 20 years in practice. He earned his medical degree at Stanford University School of Medicine and completed his internship and residency at Hospital for Special Surgery / NY Presbyterian and Weill Cornell Medical Center, followed by a spine surgery fellowship at New England Baptist Hospital. He is a member of the American Academy of Orthopaedic Surgeons and the American College of Surgeons, and serves as Chief Medical Officer for RightMove.Areas of focus: spinal stenosis, spondylosis, spinal fusion, and arthritis. -
Caitlin Kersner, PT, DPT, OCS
Physical therapist
Cait earned her Doctor of Physical Therapy at Quinnipiac University and spent six years treating patients in New York City before joining RightMove in 2025. She is a board-certified Orthopedic Clinical Specialist who is passionate about helping members reach their goals and get back to the activities they love.Outside of work: teaching and practicing yoga, working out, and time with family and friends. -
Ben Schwartz, MD
Medical Director
Ben is a fellowship-trained orthopaedic surgeon with two decades of experience delivering high-value musculoskeletal care. He holds national leadership positions with the top MSK organizations, including the American Academy of Orthopaedic Surgeons, the American Association of Hip and Knee Surgeons, and the Journal of Arthroplasty. With a career dedicated to designing and implementing innovative MSK care solutions, Ben is honored to serve as Medical Director for RightMove.Outside of work: working out, time with family, and writing. -
Katey Miller
Care coordinator
Katey brings more than six years of healthcare experience as a medical assistant, in both direct patient care and healthcare administration. She helps members navigate their care with compassionate, personalized support—and takes pride in building real relationships so you feel supported every step of the way.Outside of work: time with her husband and daughter, being outdoors, and the hummingbirds at her feeders. -
Jason Luther, PT, DPT, SCS, CSCS
Physical therapist
Jason has more than six years of outpatient orthopedic experience and completed a sports clinical residency in partnership with Hospital for Special Surgery. He specializes in bridging the gap between rehab and fitness—helping you recover fully while building strength that lasts.Outside of work: optimizing movement and making high-level care accessible to everyone. -
Rachel Coel, MD, PhD, FAAP, CAQSM, DABOM
Sports medicine physician
Rachel is a triple board-certified physician in pediatrics, sports medicine, and obesity medicine, and an Associate Professor of Pediatrics at the University of Hawai’i John A. Burns School of Medicine. She graduated with High Honors from UC Berkeley, earned her MD/PhD at the University of Illinois at Urbana-Champaign, completed her pediatrics residency at Children’s Hospital Los Angeles and a sports medicine fellowship at the University of Colorado, and has been named a “Top Doctor” by HONOLULU Magazine every year since 2015.Outside of work: surfing, outdoor sports, dark chocolate, and time with her family and mischievous goldendoodle. -
Joanna Lanz, MSN, APRN, FNP-BC, ONP-C
Expert provider
Joanna is a double board-certified family and orthopedic nurse practitioner with more than a decade of experience in musculoskeletal care—from joint and spine conditions to fractures, arthritis, and osteoporosis. A former collegiate swimmer, she pairs expert care with education and plans built around your goals.Outside of work: strength training, yoga, skiing, surfing, and time outdoors with her daughter and her German Shepherd, Maverick.